Spotlight Profile

Cheers to 25 Years: Maggie Moreno De Hernandez

Maggie’s Napa roots run deep. She is a graduate of Napa High School, married to her high school sweetheart, and together she and her husband raised three children in the Napa Valley. In 1998 she was a young mother needing a job to help support her family. Maggie’s father, a construction worker, was working on a project at OLE Health, and she asked if he could see if there were any jobs available. He put her in touch with the clinic manager and on January 21, 1998, Maggie’s 25-year career with OLE began.

What was OLE like in 1998?

It was very small. There were only four providers, four medical assistants, and only two people to answer the phones. Reception, front desk and check out all had to support each other, so you really depended on each other to keep things running smoothly. We started growing very quickly and we were running out of space.

What different roles have you had over the years?

Maggie and her family

I started as a receptionist, and then I moved to the Up Valley clinics where I was a Medical Assistant. I did that until they needed me to work in the evening and on weekends. My kids were little, so I took a job in billing at the office next to the hospital. I enjoyed working in billing, but OLE needed medical coders.
One of my co-workers found a course and convinced OLE to pay for us to go through the class. The class and test were very difficult, but I passed and was able to start my current role of Medical Coder.

What is your favorite thing about OLE Health?

I love my co-workers and my job, but I sometimes miss interacting with patients and families.

How would you describe OLE?

  1. Family – My co-workers feel like family
  2. Change – I have seen lots of positive changes over the years that help people
  3. Help – Good people trying to help

What advice do you have for anyone just starting at OLE?

Learn from other people. You can learn something from everyone. Also be nice; you don’t know what people are going through, so be polite and kind.