What to Expect

Get Ready for Your Appointment

During your first visit at OLE Health, we will ask about your medical history and about care you received outside of OLE Health.

Please bring the following items with you:

  • A picture ID and health insurance information. If you do not have health insurance, our Patient Services Department can help you enroll in Covered California.
  • A list of medications you are taking, including herbal and other supplements, so your care team can review them at your appointment.
  • If the appointment is for your child, please bring their immunization records.
  • A list of any questions or concerns you want to share with the doctor. This is your opportunity to get the answers you need!

Know Before You Go

  • Try to arrive at least 15 minutes before your appointment so you have time to check in and fill out any necessary paperwork. If you arrive late, we may have to reschedule your appointment.
  • Be prepared to share information about recent test results, visits to other doctors and healthcare providers, hospitalizations, and emergency department visits.
  • In some cases, children may not be allowed to come with you into the treatment area.
  • All patients under 18 must be accompanied by a parent or legal guardian. However, confidential appointments can be arranged for certain services for children over 12 without parental consent.

OLE Health also offers appointments via telehealth services (telephone and video). Please refer to the instructions below on how to access a “Zoom” video visit with your provider.

Secure Video Conferencing Instructions – Zoom Only

At OLE Health, we put the patient at the center of everything we do. Our team-based care model is designed to help you live the healthiest life possible by providing a range of services when and where you need them. In fact, we are recognized as a Patient-Centered Medical Home (PCMH). Part of being a Patient-Centered Medical Home means that you have a consistent team providers, led by a primary care provider, who ensure you receive the care you need in a way that you can understand. 

Selecting your Primary Care Provider 

OLE Health will work with you at or before your first appointment to help you find an available member of our medical team to serve as your primary care provider, or PCP. You can choose a provider of a specific gender, one who speaks a language other than English, or just an individual who makes you feel most comfortable. Your PCP will work closely with providers from our other departments (nutrition, behavioral health, dental, pharmacy, and care coordination) to help you manage your overall health and wellness. Your PCP will always be your first point of contact. You can communicate with them, or any member of your care team, in between appointments via our patient portal.

By registering for this event, I authorize OLE Health to use my picture, including photographic and video images, and my voice. I hereby grant to OLE Health the right to use, publish, and reproduce, for all purposes, my name, pictures of me in film or electronic (video) form, sound and video recordings of my voice, in printed and electronic copy in any and all media including television and the Internet, and for exhibition, promotion, advertising, press conferences, meetings, conferences and in brochures and other print media. I hereby release OLE Health and any of its associated or affiliated companies, their directors, officers, and employees from all claims of every kind on account of such use.

If I am a minor under 18 years old, a parent or legal guardian is required to read this release and approve its terms.