Frequently Asked Questions
If you are a new patient, you can call us at (707) 254-1770. If you are an existing patient, you can schedule an appointment by calling or by sending a message online through our patient portal.
You can send a message to your provider through the patient portal. You may also call (707) 254-1770 and leave a message. Your call will be returned, usually by your provider’s nurse, within one business day.
To request a prescription refill, please call the pharmacy where you picked up your medicine. The phone number is on your prescription bottle. If no refill is available, please call (707) 254-1770. Once we receive your request, your prescription will be ready within 3 business days.
Your care team will contact you when you lab results are in. If you’re registered with the portal, you can review your lab results as soon as they’re ready.
OLE Health offers limited appointments for immediate care needs on evenings and weekends. To request an appointment, call (707)-254-1770.
Click here to view a bio and photograph of all our providers at OLE Health. If you have additional questions about our providers, feel free to contact us at (707) 254-1770.
OLE Health does have pediatricians. We also have family medicine providers who see children as well as adults. You can learn more about our providers here.
Yes. If you are uninsured, we charge for services on a sliding fee scale, based on your family income. We can also help you apply for insurance or reapply if you have lost coverage. Please call us at (707) 254-1777.
Please call us at (707) 254-1784.
To begin using the OLE Health patient portal, you will need to request access. You can do that during an appointment or by calling 707-254-1770. You will receive an automated email with login instructions. Make sure to check your spam folder if you don’t see it.
You can download your medical records, progress notes, and other health information via the online patient portal.
You can also request copies of health information from the Health Information Department by completing the Release/Request of Information form:
Once completed, forms can be submitted by fax or mail.
Fax: (707) 254-1779
Mail to: OLE Health
Attn. Health Information Department
1141 Pear Tree Lane
Napa, CA 94558
Please note that requests for health information may take up to 15 business days.
If you have any questions, contact the Health Information Department at (707) 254-1770