FAQ

Frequently Asked Questions

If you are a new patient, you can call us at (707) 254-1770. If you are an existing patient, you can schedule an appointment by calling or by sending a message online through our patient portal

You can send a message to your provider through the patient portal. You may also call (707) 254-1770 and leave a message. Your call will be returned, usually by your provider’s nurse, within one business day.

To request a prescription refill, please call the pharmacy where you picked up your medicine. The phone number is on your prescription bottle. If no refill is available, please call (707) 254-1770. Once we receive your request, your prescription will be ready within 3 business days.

Your care team will contact you when you lab results are in. If you’re registered with the portal, you can review your lab results as soon as they’re ready. 

OLE Health offers limited appointments for immediate care needs on evenings and weekends. To request an appointment, call (707)-254-1770.

Click here to view a bio and photograph of all our providers at OLE Health. If you have additional questions about our providers, feel free to contact us at (707) 254-1770.

OLE Health does have pediatricians. We also have family medicine providers who see children as well as adults. You can learn more about our providers here.

Yes. If you are uninsured, we charge for services on a sliding fee scale, based on your family income. We can also help you apply for insurance or reapply if you have lost coverage. Please call us at (707) 254-1777.

By registering for this event, I authorize OLE Health to use my picture, including photographic and video images, and my voice. I hereby grant to OLE Health the right to use, publish, and reproduce, for all purposes, my name, pictures of me in film or electronic (video) form, sound and video recordings of my voice, in printed and electronic copy in any and all media including television and the Internet, and for exhibition, promotion, advertising, press conferences, meetings, conferences and in brochures and other print media. I hereby release OLE Health and any of its associated or affiliated companies, their directors, officers, and employees from all claims of every kind on account of such use.

If I am a minor under 18 years old, a parent or legal guardian is required to read this release and approve its terms.