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Our Patient Voice Collaborative

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The Patient Voice Collaborative is the umbrella for all patient engagement opportunities at OLE Health that seek to integrate the patient voice into organizational decision-making, improvement, and innovation.

 

 

 

Mission
The Patient Voice Collaborative fosters active partnerships with patients and their families in the pursuit of continuous improvement, intentional change, and excellent patient experience.

Vision
The Patient Voice Collaborative will foster both a patient-centered culture in which all care is viewed through the eyes of patients and their families and a patient-driven culture in which the design, delivery, and evaluation of health and health care is co-designed in partnership with patients and their families.

The Patient Voice Collaborative supports the following core concepts from the Institute for Patient- and Family-Centered Care:

  • Dignity and Respect.  Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the design and delivery of care.
  • Information Sharing. Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
  • Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration. Patients, families, health care practitioners, and leaders collaborate in policy and program development, implementation, and evaluation; in health care facility design; the delivery of care; and in professional education.

Patient Advisory Committee

One opportunity for patients and their families to engage in organizational decision-making, improvement, and innovation is by serving on our Patient Advisory Committee (PAC). The Patient Advisory Committee meets the third Wednesday of every month from 1:30-3:00PM at OLE Health’s Administration Offices in Napa to ensure that the patient voice is meaningfully integrated into organizational decision-making. Patients and their family members who serve on the Patient Advisory Committee help guide and counsel the organization by providing feedback and recommendations at the policy- and program-level.

 Our Patient Advisory Committee today:

Tanir Ami (CEO, OLE Health)
Gloria Barber (Patient, OLE Health)
Sandra Field (Patient, OLE Health)
Priscila Gonzalez (CXO, OLE Health)
Betty Labastida (Patient and Board Member, OLE Health)
Jennifer Leach (Patient, OLE Health)
Sheila Neave (Patient, OLE Health)
Charles Neave (Patient, OLE Health)
Jo Moore (Patient and Board Member, OLE Health)

If interested in serving on the Patient Advisory Committee, please contact:

Priscila Gonzalez, Chief Experience Officer
Chair, Patient Advisory Committee
pgonzalez@olehealth.org
707.254.1774 Ext. 8217
Se habla español.

You may recommend yourself or be recommended by staff members to Priscila Gonzalez. Once Priscila is notified of your interest in serving on the Patient Advisory Committee, you will be contacted to complete the application and interview process. All patients and their family members who serve on the Patient Advisory Committee are expected to complete brief orientation and training as well as sign OLE Health’s Code of Conduct. For those patients and their family members who cannot regularly attend monthly, in-person meetings and are instead interested in providing organizational-level feedback by phone, please contact Priscila.

All patients and their family members who serve on the Patient Advisory Committee are expected to:

  • Adhere to PAC bylaws, guidelines, ground rules, and agreements.
  • Attend at least nine out of twelve monthly meetings per calendar year.
  • Embrace our mission, vision, and patient-centered core concepts.
  • Mindfully participate as a representative of the collective patient perspective in an effort to improve the experience for all patients and their families.
  • Share both positive and negative feedback in a constructive way to achieve team goals.
  • Work collaboratively and compassionately with other patients and their families as well as staff by listening to and respecting different perspectives.